Refund policy

Refund and returns Policy

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All of our products are made to a very high standard and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, we can offer either an exchange or refund of the goods provided they are returned to us within 14 days of receipt of your order, unused, complete with all original tags, and in resalable condition.

​On returning, please email us in the first instance, (hq@ypatrol.com) and include instructions inside the parcel with instructions on how you would like to proceed ie. exchange, refund etc

​On receiving the item, we will refund your purchase (excluding postage) within 14 working days.

​For Exchanges, we will send out a standalone invoice for postage; once this has been completed, we will aim to send out your exchanged item within 14 working days. If we cannot meet our 14 working day aim, in the case of waiting for new stock, we will explain this to you so you can either wait or arrange a refund.

​We are not responsible for the return shipping cost of items.

We ask that ALL returned items must be unworn, unwashed and complete with original tags and packaging.

It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service.

We cannot take responsibility for items damaged or lost in return transit.

If returning an item from outside the United Kingdom, please write "RETURNED GOODS" on the customs label to avoid any customs charges. Y:Patrol is not for any custom charges made and may refuse to receive the parcel.

We will refund all shipping charges only if the goods are in some way faulty.